monday.com

At monday.com, I led the design efforts within the Customer Success department, focusing on building and enhancing our Help Center, Community, Knowledge base and Academy. I spearheaded the development of the Help Center Support Portal, a complex UX project that integrated multiple resources into one cohesive platform. This involved collaborating with various stakeholders to unify the Community, Knowledge base, Help Center and Academy under the central umbrella of the "Help Center." My role encompassed both marketing design and product design, ensuring a cohesive and user-friendly experience across all customer touch points. Overall Portal Traffic Increase (2023): +40%. The redesigned portal and unified resources led to a significant increase in the number of customer visits to the Help Center.